Back to Help Center
Follow-up Automation
Smart Pause: How Customer Replies Auto-Stop Follow-ups
When a customer replies, the system pauses follow-ups. AI classifies intent and acts.
Updated 2026-10-13
growthpro
Customer reply triggers: 1) Pause all future touches. 2) AI classifies intent (hot/warm/cold). 3) Hot leads escalated to you. 4) Warm leads enter nurture. 5) Cold leads are stopped.
Was this article helpful?
Related articles
Default Follow-up Sequence (Day 1/3/7/14)
How the default 4-touch sequence works. When each message goes out and what it says.
Creating Custom Follow-up Sequences
Configure your own timing, channels, and messaging. Available on Growth and Pro plans.
Cooling Revival: Day 30/60 Re-engagement
Quotes that go silent get automatic revival emails. Turn dead leads into revenue.